Gameplay & Technical
Roll issues, loading problems, bugs, unexpected behaviour, or device-specific trouble.
EVOLIVA SUPPORTEVOLIVA INC. · CANADA
Need help? We've got you.
Official support for Evoliva Collect, purchases, Memberships, trades, account access, privacy requests and technical issues.
SUPPORT EMAILsupport@evoliva.ca
ONE SUPPORT SYSTEM
Choose the support path that fits.
Email support works without signing in. If you can access your Evoliva account, the signed-in Support system keeps tickets, replies and status history connected to your account.
WHAT CAN WE HELP WITH?
Support areas
Include enough detail for us to understand what happened, but never send your password or full payment-card information.
Missing Reward
A reward, collectible, EC grant, event reward, or currency amount did not appear.
Prize Issue
Questions or problems involving a prize, prize set, eligibility, or redemption.
Trade Problem
Report an issue involving a trade, offer, committed set backing, or duplicate exchange.
Currency & Store
Help with EC packages, Membership benefits, App Store purchases, refunds, or promotional bonuses.
Account & Privacy
Account access, deletion, safety, privacy requests, or anything else involving your Evoliva account.
PURCHASES & BILLING
App Store purchases
Apple processes eligible iPhone and iPad payments and controls App Store refund requests. Evoliva Support can investigate missing EC, missing entitlements, transaction verification, or account-side issues.
ACCOUNT SAFETY
Keep credentials private.
Evoliva Support will never ask you to send another player your password, your full payment-card number, or your sign-in credentials.
LEGAL & PRIVACYPrivacy Policy
LEGALTerms of Service